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"Dear Betty,
Thanks so much for emailing me the invoice info. And thanks for the quick and efficient service in responsing to our needs. We know we can always depend on you folks.

Sharon C.

"Dear Betty,
Thank you for your help with my questions of expiration dates on the Revolution and a tracking number. I want you to know that you were very pleasant to speak with. Doing business can be rather cold and even rude. Not so with you!

Victoria H.

"Dear Betty,
I just want to take a minute to write and let you know how much it is appreciated when I call your business, someone answers the phone promptly. Also, same with email contact - I can always count on receiving a fast response from you folks. It is hard to get good service nowadays and I just wanted to let you know I appreciate it and will continue to utilize your company for my pets needs because of this.

Thanks, and have a great day!

Brenda R.

"Dear Betty,
Thank you again and please tell everyone at Vet Med Direct that they are terrific. Everyone I have communicated with has been very professional, nice and helpful. I work in customer service and I know how great it is when people admire these qualities. I appreciate all you people do for my little Maggie!

Sincerely grateful,

Cheryl H. AZ

"Dear Kim,

I called your customer service line this morning to inquire about a lost/delayed shipment and spoke with Chelsea.She was gracious, literate and extremely helpful.

In a time where customer service is generally pretty awful I thought you should know you've got a great gal on your team.

Thanks again for all the help.

Sarah K.

"I really appreciate the help Kim provided. It made this disabled senior citizens life a lot easier, as well and my dog. Thank you! "
Lucille C.

"Hello Betty,

Wow, that was a quicker response then I expected!

It just so happen that today I decided to returned a purchase from Petco and placed an order with your company.
I talked to a rep. from your company by the name of Kim, and I explained that I didn't wish to place a full order until I was comfortable with my first transaction.

I would like you to know my first contact with your company was very comfortable and ensuring. I am very excited and looking forward to doing business with VetMedDirect for many of my aquarium and Kennel needs...!

I am very impressed with your correspondence via email and I wanted you to know, such effort reinforces my decision to do business with your company .
Thank you!

Keith

"Betty,
You are so wonderful to take an extra step and help me out with this. Yes, I would love the product. The customer service along is well worth it. Thanks again!!!
Blessings,Leslie

"As a first time consumer who lives across the country, S. Carolina, I have to admit that I was impressed with my treatment of VetMedDirect! Ms. Kim and Ms. Betty are phenomenal to say the least. As an owner of a insulin required pet, I had some great concerns about the quality of the product since the price was cheaper that what I paid at the my vet. Ms. Kim answered all my questions from the quality of the actual prescription to how and why the company sold the items so cheap! She was great and assured me that they had my pet, Jabara, best interest was what she not only had in mind personally but it was policy of the company. Ms. Betty followed it up with an email confirming the day it would be mailed to me and the exact amount of the shipment and sure enough it arrived right on time! What impressed me more is that the cost was not deducted from my account until it arrived to my home and my pet is responding well to the product so the quality is good. Awesome work VetMedDirect! "
mrmeadows4u2no from SC

"Dear Kim,
Thanks A lot.....You have been very helpful......Like I told you on the phone, Your now my favorite salesperson.....LOL.....Thanks Again."
Kenneth

"Hi Betty,
Sorry for the delay in my response. Yep they came, and the gel packs were still mostly frozen, so I think the test kits made it through ok. I wanted to thank you especially for following through with this order. I'm very impressed with your commitment, and level of service-- that goes a long way. You guys are a class act. Take care, bye--Andy"
Andy


"I ordered from Vet Med Direct for the first time ever and I plan on purchasing all the supplies for my cat and german shepherd here. Not only were the prices very reasonable, but customer service was very accommodating. I received my order relatively quickly and it was packaged very securely. Thank you for a pleasant online shopping experience."
James K -- Huntsville AL

"Dear folks ~ I just wanted to say thank you to Kim, who was very helpful and friendly when I placed my order today. I'm a new customer and needed to speak with someone about ordering a prescription for my dog Shadow. I tried a couple of other online pet med supply websites but couldn't get through to a human on the phone, and as a new customer that was important to me. So thanks Kim, I really liked working with you today! :-) "
K Long - Phoenix AZ

"Kim, I have a 19 year old cat, Molly, that I ordered the Cosequin for. I would like to compliment you on your website, your shipping ethics and thank you for my free gift that was totally unsolicited! Your prices are exceptional as well. I actually received the product within 3 days of placing the order without requesting special shipping terms. You kept me informed to the status of the order at all times. I am very pleased to do business with you and will continue. I am a big fan of spreading the word, all my friends are pet owners and they already know about your company and website. Let me know if I can do anything or say anything to anyone, I will for you, keep up the good work! Thank You Very Much and Molly Thanks you too! "
Kathleen Kreps

"Hello I received my order and everything was PERFECT!! We had an awful time with the company we used last time and I was leery about even ordering online again. So, I just want to say thank you for helping get the prescription and the order out promptly. I will pass this on to everyone I know that appreciates good service and affordability! "
Lisa
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